NASA-HDBK-8739.18, NASA HANDBOOK: PROCEDURAL HANDBOOK FOR NASA PROGRAM AND PROJECT MANAGEMENT OF PROBLEMS, NONCONFORMANCES, AND ANOMALIES (29 APR 2008)

NASA-HDBK-8739.18, NASA HANDBOOK: PROCEDURAL HANDBOOK FOR NASA PROGRAM AND PROJECT MANAGEMENT OF PROBLEMS, NONCONFORMANCES, AND ANOMALIES (29 APR 2008)., This document provides guidance for managing the complete life cycles of problems, nonconformances, and anomalies. Program and project managers are the primary audience. This handbook is primarily designed to provide a description of technical data management and support processes. The document also provides an overview of the problem management process and a means to track problems within a program or project. Finally, this handbook provides guidance on methods and techniques for assessing and analyzing problems and provides suggestions for reporting and documenting problems for recurrence control. This document should be used by the program or project manager as the primary reference for establishing and implementing systems or processes for the management of problems, nonconformances, and anomalies.